| Marshall's Funeral Home wants to hear from you as we work to improve our services. By submitting this survey form, you authorize a representative of Marshall's Funeral Home to contact you.
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| (Optional: Please indicate, in the comments, the service you attended or observed.) |
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Strongly Agree |
Somewhat Agree |
Neutral |
Somewhat Disagree |
Strongly Disagree |
N/A |
| Service representatives were knowledgeable and well trained. |
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| Overall, I am very satisfied with the way Marshall's Funeral Home performed its services. |
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| Service representatives were identifiable. |
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| Service representatives adhered to professional standards of conduct. |
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| Service representatives acted in my best interest; they were respectful, courteous and caring. |
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| Overall,Service representatives demonstrated service is friendship in action. |
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| Marshall's Funeral Home was clean. |
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| I feel like I have a good personal relationship with Marshall's Funeral Home. |
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| I was very satisfied with the appearance of my loved one. |
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| Service representatives responded to my inquiries in a timely. |
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| Service representatives worked as a team to satisfy my needs. |
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| What would be the primary reason for your level of satisfaction with Marshall's Funeral Home? |
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| Would you want to see Marshall's Funeral Home become more active in your community? If so, please explain how. |
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| Compared to how you felt about Marshall's Funeral Home before this service, what would you say is the likelihood of using our services again? |
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Better, based on performance |
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About the same |
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Worse, based on performance |
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Not sure |
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| Considering the overall value of the service you paid for, was it |
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An exceptional value, worth more than you paid for it |
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A good value, worth about what you paid for it |
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A poor value, worth less than you paid for it |
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Not sure |
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Additional Feedback
We want to hear from you ... please let us know what you think of our service, facilities, personnel, website, or any other experience you had regarding Marshall's Funeral Homes by submitting your comments below. |
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| * E-mail Address: |
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| How would you like to be contacted: |
E-mail Telephone Please do not contact me |
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| By submitting this form you authorize a representative of Marshall's Funeral Home to contact you. At Marshall's Funeral Home, we value your goodwill and appreciate your feedback that help us better serve you and your family. Thank you for completing our survey. |
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